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Web Site Announcements Launches Redesigned Person-To-Person Search Assistance Portal

" Real Time, Human-Assisted Internet Search Service Now Complemented By New Tools And Content "

TORONTO, ON -- (INTERNET WIRE) --, a provider of real time, person-to-person services over the Internet, today announced the first comprehensive redevelopment of the consumer portal site ( The enhanced portal complements's feature service – real-time, human-assisted Internet search – with a broader selection of empowering services and quality content features that enable at-home and at-work users to make the most of their Internet experience.

The redeveloped portal has a markedly streamlined look-and-feel and allows for easy navigation across all sections of the site. In addition to accessing chat-based, real-time Internet search assistance from a Web Wizard(TM) Professional (professional searcher), visitors are now one mouse-click away from accessing a broad selection of useful, Web-based services such as online music stations, Web site building services, personal e-mail accounts and even “webpersonals” match-making services.

The new services are accompanied by a number of vertical content channels such as “Computers and Internet” and “Finance”, offering the latest news and useful information specific to each channel. A number of additional services and content channels including “Fix My Computer”, “Local Webhelp”, “Help Me Learn”, “Find a Person” and “Find a Business” are scheduled to launch in the coming months. was redeveloped with direct input from Web users who have engaged over three million chats with's Web Wizard(TM) Professionals since the company launched its real-time, person-to-person search service on November 30, 1999. These engagements have provided a revealing record of information about people's needs, expectations and frustrations with respect to Internet usage and have enabled the company to develop a Web destination that addresses what Webhelp has found to be the predominant needs of Web users.

“Our real-time, human-assisted search service alleviates a growing frustration people are experiencing as they try to find specific information on the Web,” said Kerry Adler, President and CEO of “This second generation portal takes from being primarily a search portal to being a full-service launch pad for the Internet where people can easily access valuable services and quality information at the click of a mouse. As we move forward, we will continue to listen attentively to our users, introduce innovative new services and help the growing community of users make the best of their time spent on the Internet.”

In addition to offering its search service, leverages the high volume of chats it conducts through its consumer portal to offer Web-based organizations efficient and scalable chat-based customer service solutions. The company has coupled the infrastructure and experience provided by the search service with its own customer service expertise to provide leading Web organizations with private-branded, real-time, person to-person customer support.

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