Webhelp.com Launches Redesigned Person-To-Person
Search Assistance Portal
"
Real Time, Human-Assisted Internet Search
Service Now Complemented By New Tools And Content
"
TORONTO, ON -- (INTERNET WIRE) -- Webhelp.com,
a provider of real time, person-to-person services over the Internet,
today announced the first comprehensive redevelopment of the Webhelp.com
consumer portal site (www.webhelp.com). The enhanced portal complements
Webhelp.com's feature service – real-time, human-assisted Internet
search – with a broader selection of empowering services and quality
content features that enable at-home and at-work users to make the
most of their Internet experience.
The redeveloped portal has a markedly streamlined look-and-feel
and allows for easy navigation across all sections of the site.
In addition to accessing chat-based, real-time Internet search assistance
from a Web Wizard(TM) Professional (professional searcher), visitors
are now one mouse-click away from accessing a broad selection of
useful, Web-based services such as online music stations, Web site
building services, personal e-mail accounts and even “webpersonals”
match-making services.
The new services are accompanied by a number of vertical content
channels such as “Computers and Internet” and “Finance”, offering
the latest news and useful information specific to each channel.
A number of additional Webhelp.com services and content channels
including “Fix My Computer”, “Local Webhelp”, “Help Me Learn”, “Find
a Person” and “Find a Business” are scheduled to launch in the coming
months.
Webhelp.com was redeveloped
with direct input from Web users who have engaged over three million
chats with Webhelp.com's Web Wizard(TM) Professionals since the
company launched its real-time, person-to-person search service
on November 30, 1999. These engagements have provided Webhelp.com
a revealing record of information about people's needs, expectations
and frustrations with respect to Internet usage and have enabled
the company to develop a Web destination that addresses what Webhelp
has found to be the predominant needs of Web users.
“Our real-time, human-assisted search service alleviates a growing
frustration people are experiencing as they try to find specific
information on the Web,” said Kerry Adler, President and CEO of
Webhelp.com. “This second generation portal takes Webhelp.com from
being primarily a search portal to being a full-service launch pad
for the Internet where people can easily access valuable services
and quality information at the click of a mouse. As we move forward,
we will continue to listen attentively to our users, introduce innovative
new services and help the growing community of Webhelp.com users
make the best of their time spent on the Internet.”
In addition to offering its search service, Webhelp.com
leverages the high volume of chats it conducts through its consumer
portal to offer Web-based organizations efficient and scalable chat-based
customer service solutions. The company has coupled the infrastructure
and experience provided by the search service with its own customer
service expertise to provide leading Web organizations with private-branded,
real-time, person to-person customer support.
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